Frequently Asked Questions

We offer four subscription tiers: Lite Sip (60 Sips/month - AED 93), Everyday Brew (140 Sips/month - AED 207), Premium Blend (240 Sips/month - AED 348), and Gold Blend (360 Sips/month - AED 520). Each tier provides different amounts of monthly Sips to match your coffee consumption habits.

The cost per Sip decreases with higher tiers: Lite Sip is ≈ AED 1.55 per Sip, Everyday Brew is ≈ AED 1.48 per Sip, Premium Blend is ≈ AED 1.45 per Sip, and Gold Blend is ≈ AED 1.44 per Sip.

On your birthday month, you'll receive bonus Sips as a special gift from CafeHop. The exact amount depends on your subscription tier - higher tiers receive more bonus Sips to celebrate your special day!

Unused Sips from your monthly allocation do not roll over to the next month. Your Sips refresh at the beginning of each billing cycle, so we encourage you to use them throughout the month to get the most value from your subscription.

Yes! You can upgrade your subscription plan at any time from your account settings. When you upgrade, you'll immediately receive the additional Sips for the current month, and your next billing cycle will reflect the new plan's pricing.

Simply open the CafeHop app when you're at a partner café, select what you'd like to order, and scan the QR code at the counter. Your Sips will be automatically deducted.

No hidden fees! Your monthly subscription fee covers all your Sips. The only additional charges would be if you choose to purchase extra Sips beyond your monthly allocation, which is completely optional.

You are charged monthly on the same date you signed up. For example, if you subscribed on the 15th of January, you'll be charged on the 15th of each subsequent month. Your Sips refresh on this same date as well.

Our 3-month commitment serves two important purposes: it gives our local café partners the stability they need to showcase their unique venues and specialty coffee offerings, and it allows you to truly settle into the CafeHop rhythm. We've found that it takes time to discover your favorite spots, build relationships with baristas, and develop the coffee routine that works best for your lifestyle. This commitment ensures both you and our café partners get the most value from the experience.

Yes, you can cancel your subscription at any time from your account settings. However, due to the 3-month commitment, you'll continue to be charged monthly and have access to your Sips until the end of your 3-month subscription period. After that, your subscription will not renew.

A guest pass is a special gift you can share with friends and family. When you create a guest pass, your friend receives 3 Sips they can use at any CafeHop partner café, allowing them to experience the CafeHop community without needing their own subscription.

Creating a guest pass is easy! Simply go to the Guest Pass section in your app, tap "Create Guest Pass", and share the generated link or QR code with your friend via message, email, or social media.

The number of guest passes you can create depends on your subscription tier. Higher tiers typically allow more guest passes per month, giving you more opportunities to share the CafeHop experience with friends and family.

Yes, guest passes have an expiration date. Typically, they expire 30 days after creation to encourage timely use. Make sure your friend redeems their pass before it expires!

Your friend can redeem the guest pass by clicking the link you shared or scanning the QR code. They'll need to download the CafeHop app (if they haven't already) and follow the simple redemption process. Once redeemed, the 3 Sips will be added to their account.

No, each guest pass can only be redeemed once. However, once redeemed, your friend gets 3 Sips they can use across multiple visits.

Yes! In your Guest Pass Manager, you can see the status of all your passes - whether they're active, used, or expired.

Our loyalty program rewards you for being an active CafeHop member. The more you visit partner cafés and redeem Sips, the more loyalty points you earn. These points unlock higher loyalty tiers, which come with exclusive benefits like bonus Sips, priority support, and special offers.

We have multiple loyalty tiers: Bronze, Silver, Gold, and Platinum. Each tier offers increasing benefits, from bonus Sips on your birthday to exclusive café access and special events. Your tier is determined by your total visits and Sips redeemed over time.

You can earn bonus Sips through various activities: maintaining visit streaks, unlocking achievements, referring friends, celebrating your birthday, and reaching loyalty milestones. Check your app regularly for new opportunities to earn bonus Sips!

Streak rewards are bonus Sips you earn for visiting partner cafés on consecutive days. The longer your streak, the more bonus Sips you receive. It's our way of encouraging regular café visits and building your coffee routine!

Achievements are unlocked by completing specific milestones, such as visiting a certain number of cafés, redeeming a certain number of Sips, or maintaining visit streaks. Each achievement comes with bonus Sips and special badges you can display in your profile.

Absolutely! During your birthday month, you'll receive bonus Sips as a special gift. The amount depends on your subscription tier and loyalty level - the more active you are, the more you get to celebrate!

Loyalty bonus Sips follow the same expiration rules as your regular subscription Sips. They don't expire as long as your subscription is active.

Yes! You earn bonus Sips when friends you refer sign up and make their first purchase. The exact amount depends on your subscription tier.

When you refer a friend to CafeHop and they sign up for any plan, both you and your friend will receive 25 free Sips. You can refer as many friends as you want - there's no limit!