Terms & Conditions

Customer terminology

Active subscription
A paid monthly CafeHop plan that is within its current billing cycle and has not expired.
Billing cycle
The 30-day period beginning when a monthly subscription is purchased or renewed.
Café location
A specific participating branch. Per-café limits apply by location unless CafeHop configures otherwise.
Daily global limit
The maximum number of successful redemptions allowed across all participating cafés in one day.
Daily per-café limit
The maximum number of successful redemptions allowed at one café location in one day.
ExtraSips
A separately purchased top-up available to eligible active subscribers.
Promotional Offer
A temporary highlighted offer created by a café, normally lasting seven days.
Redeemed Sip
A Sip deducted after a café successfully validates a customer redemption.
Rollover Sips
Eligible unused monthly Sips carried into one additional billing cycle within a plan cap.
Sip
A CafeHop in-app unit used to redeem approved café items. It is not cash or a fixed AED currency.

Customer subscription terms

  1. Eligibility and account

    A customer must maintain an eligible CafeHop account and provide accurate information. Subscriptions and Sips are intended for the account holder and may be subject to fraud, misuse and security controls.

  2. Plans and payment

    Customer-facing prices include VAT. Monthly plans are paid in advance and renew automatically every 30 days using the saved payment method unless cancelled before renewal.

  3. Cancellation

    Cancellation prevents the next renewal. The plan remains active until the end of the already-paid billing cycle, subject to any suspension or misuse provisions in the final terms.

  4. Sip validity

    Monthly Sips are valid only during the applicable billing cycle unless eligible for capped rollover. Expired Sips cannot be used or reinstated except where CafeHop expressly approves a correction.

  5. Rollover

    Rollover is available only on successful renewal of an eligible plan. Rolled Sips are used first, expire after one additional billing cycle, cannot roll again and cannot exceed the plan cap.

  6. ExtraSips

    ExtraSips require an active eligible subscription, may currently be purchased once per billing cycle, do not renew separately, do not roll over and expire with the current billing cycle.

  7. Redemption limits

    Each plan has a daily global redemption limit and a daily per-café-location limit. CafeHop may enforce security and anti-abuse controls in addition to these published limits.

  8. Item availability and Sip pricing

    Participating cafés control item availability and submit Sip prices for CafeHop approval. Sip prices may vary and may change. The app displays the applicable price before redemption.

  9. Promotional Offers

    Promotions are temporary, subject to availability and may end or sell out during the stated period. A promotion does not permanently change an item’s ordinary Sip price.

  10. No cash value

    Sips are not money, stored cash or a bank balance. They cannot be withdrawn or exchanged for cash.

  11. Security and misuse

    CafeHop may block or investigate suspicious redemptions, shared codes, account misuse, manipulation or fraudulent activity.

  12. Service interruption and reversals

    TBC

  13. Refunds and consumer rights

    TBC

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